RETURN & REFUND POLICY

Last Updated: August 24, 2026

At Weight Loss Tea Pakistan, we want you to receive your order in the correct condition. Please review our return and refund policy before placing an order.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and unopened

• Be in its original packaging

• Be in the same condition in which it was received

• Include proof of purchase or order details

Because our tea is a consumable product, opened or used packs cannot normally be returned unless the product was received damaged, defective, incorrect, or there is another verified issue with the order.

2. How to Request a Return

Before sending any product back, please contact us at:

weightlossteapakistan@gmail.com

Please provide:

• Your name

• Order number

• Phone number

• Reason for the return

• Photos or videos of the product if it arrived damaged, defective, or incorrect

If your return request is approved, we will provide instructions regarding how and where the product should be returned.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

3. Damaged, Defective or Incorrect Orders

Please inspect your parcel when you receive it.

If your product is:

• Damaged

• Defective

• Incorrect

• Missing from your order

please contact us as soon as possible so we can review the issue.

Photos or videos of the parcel and product may be required to verify the claim.

Once verified, we will work with you to provide an appropriate resolution.

4. Non-Returnable Products

For hygiene, quality, and safety reasons, we normally cannot accept returns for:

• Opened tea packs

• Used products

• Products with damaged or removed seals after delivery

• Products not in their original packaging

• Products damaged due to misuse or improper storage

• Items returned without prior approval

Products purchased under certain clearance or final-sale promotions may also be non-returnable where clearly stated at the time of purchase.

If you are unsure whether your order qualifies for a return, please contact us.

5. Exchanges

If you received the wrong product or your product arrived damaged or defective, please contact us.

Where an exchange is approved, we will provide instructions regarding the replacement process.

Availability of replacement products may depend on current stock.

6. Refunds

Once we receive and inspect an approved return, we will notify you regarding the status of your refund.

If the refund is approved, it will normally be processed within 10 business days.

The method used to issue the refund may depend on the payment method used for the original order.

Please note that processing times may vary depending on banks, payment providers, or other financial services involved.

7. Shipping Charges

Original delivery charges may not be refundable unless the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product.

Any return-shipping arrangements will be communicated when your return request is approved.

8. Order Issues

When contacting us regarding an order issue, please provide accurate order information and supporting evidence where requested.

We reserve the right to refuse a return or refund where:

• The product has been substantially used

• The product was damaged after delivery

• Required evidence cannot be provided

• The return falls outside the applicable return period

• The request does not meet the conditions stated in this policy

Nothing in this policy affects any rights that customers may have under applicable law.

9. Contact Us

For returns, refunds, damaged orders, or other questions regarding this policy, contact:

Weight Loss Tea Pakistan
Email: weightlossteapakistan@gmail.com